Pricing

Plans for every feedback workflow.

Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.

Starter

Free
Includes:
  • 1 workspace
  • 3 feedback sources
  • 500 conversations / month
  • AI summaries and basic themes
  • Community support
Start free trial
Start free trial

Team

$49/month
Everything in Starter, plus:
  • 5 team seats
  • 5 connected sources
  • 5,000 conversations / month
  • Theme clustering and sentiment
  • Shared insight boards
Start free trial
Start free trial

Scale

$349/month
Everything in Growth, plus:
  • Unlimited seats
  • Advanced permissions
  • 100,000 conversations / month
  • Custom segments and exports
  • Dedicated success manager
Start free trial
Start free trial

Add-ons

Custom
Available on paid plans:
  • Call transcript imports
  • Historical feedback backfill
  • Custom insight reports
  • Data warehouse export
  • Expert onboarding
Contact sales
Contact sales

Enterprise

Custom
For security and procurement:
  • SSO and SAML
  • Advanced security review
  • Custom integrations
  • Dedicated workspace architecture
  • Legal and procurement support
Contact sales
Contact sales

Starter

Free
Includes:
  • 1 workspace
  • 3 feedback sources
  • 500 conversations / month
  • AI summaries and basic themes
  • Community support
Start free trial
Start free trial

Team

$490/year
Everything in Starter, plus:
  • 5 team seats
  • 5 connected sources
  • 5,000 conversations / month
  • Theme clustering and sentiment
  • Shared insight boards
Start free trial
Start free trial

Scale

$3,490/year
Everything in Growth, plus:
  • Unlimited seats
  • Advanced permissions
  • 100,000 conversations / month
  • Custom segments and exports
  • Dedicated success manager
Start free trial
Start free trial

Add-ons

Custom
Available on paid plans:
  • Call transcript imports
  • Historical feedback backfill
  • Custom insight reports
  • Data warehouse export
  • Expert onboarding
Contact sales
Contact sales

Enterprise

Custom
For security and procurement:
  • SSO and SAML
  • Advanced security review
  • Custom integrations
  • Dedicated workspace architecture
  • Legal and procurement support
Contact sales
Contact sales
Starter
Free
Team
$49/mo
Growth
$149/mo
Scale
$349/mo
Usage & sources
Conversations / month
500
5,000
25,000
100,000
Feedback sources
3
5
10
Custom
AI summaries
Historical imports
Collaboration
Team seats
1
5
15
Unlimited
Saved views
3
10
Unlimited
Unlimited
Shared insight boards
Priority support
Security & control
Workspaces
1
1
3
Unlimited
Feedback retention
30 days
12 months
24 months
Custom
Advanced permissions
SSO / SAML
Trusted by
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Delaware customer logo in black.
Partner company logo.
Our Investors
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Customer proof

Trusted by High-Growth Organizations

"Fawna turned our support backlog into a clear product roadmap. We finally see which requests matter most before planning starts."

Maya Chen
Head of Product, Northstar
Customer testimonial avatar portrait for Fawna.

"The summaries are good enough for weekly product reviews. Our PMs now walk in with patterns, examples, and customer context already organized."

Daniel Reyes
VP Support, BrightCart
Customer testimonial avatar portrait for Fawna.

"We connected tickets, calls, and reviews in one afternoon. Fawna helped our team spot churn risks we were missing completely."

Priya Shah
Customer Insights Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna turned our support backlog into a clear product roadmap. We finally see which requests matter most before planning starts."

Maya Chen
Head of Product, Northstar
Customer testimonial avatar portrait for Fawna.

"The summaries are good enough for weekly product reviews. Our PMs now walk in with patterns, examples, and customer context already organized."

Daniel Reyes
VP Support, BrightCart
Customer testimonial avatar portrait for Fawna.

"We connected tickets, calls, and reviews in one afternoon. Fawna helped our team spot churn risks we were missing completely."

Priya Shah
Customer Insights Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna turned our support backlog into a clear product roadmap. We finally see which requests matter most before planning starts."

Maya Chen
Head of Product, Northstar
Customer testimonial avatar portrait for Fawna.

"The summaries are good enough for weekly product reviews. Our PMs now walk in with patterns, examples, and customer context already organized."

Daniel Reyes
VP Support, BrightCart
Customer testimonial avatar portrait for Fawna.

"We connected tickets, calls, and reviews in one afternoon. Fawna helped our team spot churn risks we were missing completely."

Priya Shah
Customer Insights Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna gave product, support, and success one shared view of customer pain. Planning meetings stopped being debates over scattered anecdotes."

Amara Okafor
Director of Product Ops, FlowState
Customer testimonial avatar portrait for Fawna.

"We used to spend days tagging tickets by hand. Fawna now surfaces themes, urgency, and customer examples before our roadmap reviews start."

Leo Martínez
Senior PM, BrightCart
Customer testimonial avatar portrait for Fawna.

"The biggest change is confidence. We can trace every roadmap decision back to real conversations instead of relying on whoever speaks loudest."

Nora Weiss
Product Strategy Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna gave product, support, and success one shared view of customer pain. Planning meetings stopped being debates over scattered anecdotes."

Amara Okafor
Director of Product Ops, FlowState
Customer testimonial avatar portrait for Fawna.

"We used to spend days tagging tickets by hand. Fawna now surfaces themes, urgency, and customer examples before our roadmap reviews start."

Leo Martínez
Senior PM, BrightCart
Customer testimonial avatar portrait for Fawna.

"The biggest change is confidence. We can trace every roadmap decision back to real conversations instead of relying on whoever speaks loudest."

Nora Weiss
Product Strategy Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna gave product, support, and success one shared view of customer pain. Planning meetings stopped being debates over scattered anecdotes."

Amara Okafor
Director of Product Ops, FlowState
Customer testimonial avatar portrait for Fawna.

"We used to spend days tagging tickets by hand. Fawna now surfaces themes, urgency, and customer examples before our roadmap reviews start."

Leo Martínez
Senior PM, BrightCart
Customer testimonial avatar portrait for Fawna.

"The biggest change is confidence. We can trace every roadmap decision back to real conversations instead of relying on whoever speaks loudest."

Nora Weiss
Product Strategy Lead, CareLoop
Customer testimonial avatar portrait for Fawna.

"Fawna helped us find repeated friction in onboarding that never showed up in dashboards. The customer language made priorities obvious."

Imani Brooks
Customer Experience Lead, Northstar
Customer testimonial avatar portrait for Fawna.

"Our sales calls finally feed product decisions without extra process. Fawna turns messy notes into evidence the whole team trusts."

Felix Bauer
GTM Operations Manager, FlowState
Customer testimonial avatar portrait for Fawna.

"The weekly insight digest became part of our operating rhythm. Fawna keeps customer feedback visible without creating another reporting chore."

Saanvi Rao
Product Marketing Lead, BrightCart
Customer testimonial avatar portrait for Fawna.

"Fawna helped us find repeated friction in onboarding that never showed up in dashboards. The customer language made priorities obvious."

Imani Brooks
Customer Experience Lead, Northstar
Customer testimonial avatar portrait for Fawna.

"Our sales calls finally feed product decisions without extra process. Fawna turns messy notes into evidence the whole team trusts."

Felix Bauer
GTM Operations Manager, FlowState
Customer testimonial avatar portrait for Fawna.

"The weekly insight digest became part of our operating rhythm. Fawna keeps customer feedback visible without creating another reporting chore."

Saanvi Rao
Product Marketing Lead, BrightCart
Customer testimonial avatar portrait for Fawna.

"Fawna helped us find repeated friction in onboarding that never showed up in dashboards. The customer language made priorities obvious."

Imani Brooks
Customer Experience Lead, Northstar
Customer testimonial avatar portrait for Fawna.

"Our sales calls finally feed product decisions without extra process. Fawna turns messy notes into evidence the whole team trusts."

Felix Bauer
GTM Operations Manager, FlowState
Customer testimonial avatar portrait for Fawna.

"The weekly insight digest became part of our operating rhythm. Fawna keeps customer feedback visible without creating another reporting chore."

Saanvi Rao
Product Marketing Lead, BrightCart
Customer testimonial avatar portrait for Fawna.
Start with customer signal

Turn customer conversations into product clarity.

Bring support tickets, calls, reviews, and CRM notes into one feedback intelligence workflow. Fawna helps teams find patterns, prioritize what matters, and make roadmap decisions with confidence.