Customer Stories

See how teams build better products with Fawna.

Learn how fast-growing SaaS teams use Fawna to turn support tickets, chats, reviews, and calls into clear product insights, sharper roadmap priorities, and faster customer feedback loops.

Using Customer Conversations to Reduce Churn Risk

How a collaboration SaaS team used Fawna to understand churn risk, prioritize workflow improvements, and align product with success.

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Faster Churn Theme Review

More Roadmap Confidence

Turning Support Tickets into Product Priorities

How a product analytics team turned thousands of support tickets and sales calls into a clear, evidence-backed roadmap signal.

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Less Manual Review

More Themes Surfaced

Connecting Merchant Feedback to Product and GTM

How an e-commerce platform used Fawna to turn merchant conversations into clearer product priorities and GTM messaging.

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2.4

More Feedback Themes

Faster Planning Prep

Finding Onboarding Friction Across Customer Conversations

How a healthcare SaaS team used Fawna to understand recurring onboarding friction across calls, chats, and success notes.

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Faster Activation Review

Less Manual Tagging

Trusted by Many

Fawna helps product, support, success, and GTM teams turn real customer conversations into clear decisions. Every theme stays connected to source evidence, so teams can trust the signal behind each roadmap priority.

Pricing

Plans for every feedback workflow.

Start with the customer conversations your team already has. Scale from shared feedback review to full product insight operations.

Starter

Free

Includes:

1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support

Start free trial

Team

$49/month

Includes:

5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards

Start free trial

Growth

$149/month

Includes:

15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support

Start free trial

Scale

$349/month

Includes:

Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager

Start free trial

Add-ons

Custom

Available on paid plans:

Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding

Contact sales

Enterprise

Custom

For security and procurement:

SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support

Contact sales

Starter

Free

Includes:

1 workspace
3 feedback sources
500 conversations per month
AI summaries and basic themes
Community support

Start free trial

Team

$490/year

Includes:

5 team seats
5 connected sources
5,000 conversations per month
Theme clustering and sentiment
Shared insight boards

Start free trial

Growth

$1490/year

Includes:

15 team seats
Unlimited saved views
25,000 conversations per month
Roadmap priority signals
Priority support

Start free trial

Scale

$3490/year

Includes:

Unlimited seats
Advanced permissions
100,000 conversations per month
Custom segments and exports
Dedicated success manager

Start free trial

Add-ons

Custom

Available on paid plans:

Call transcript imports
Historical feedback backfill
Custom insight reports
Data warehouse export
Expert onboarding

Contact sales

Enterprise

Custom

For security and procurement:

SSO and SAML
Advanced security review
Custom integrations
Dedicated workspace architecture
Legal and procurement support

Contact sales

Start with customer signal

Turn customer conversations into product clarity.

Bring support tickets, calls, reviews, and CRM notes into one feedback intelligence workflow. Fawna helps teams find patterns, prioritize what matters, and make roadmap decisions with confidence.

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All services are provided in compliance with relevant laws and regulatory requirements, and the company maintains appropriate licensing where required. This website and its contents are for informational purposes only and do not constitute financial, legal, or investment advice. Use of the company’s services may be subject to additional terms, conditions, and jurisdictional limitations.